Shipping & Returns

Warranty, Return Policy & Product information/Guarantee

If you are dissatisfied with a purchase simply return it within 90 days for a full refund on PURCHASE PRICE (shipping costs are not refundable). Helen Siegl Prints does not pay for the cost to return items. Prints returned must be unused and in resale condition and are subject to the following conditions and restrictions:

  • Prints which may be defective or damaged in shipping will be replaced or refunded at the discretion of Helen Siegl Prints.
  • Our refund policy does not cover prints damaged due to neglect, improper usage or application, wind damage or other acts of nature.
  • Our refund/warranty policy only covers prints intended for private use and does not cover Prints intended for commercial, public, 3rd party or rental usages.
  • Helen Siegl Prints reserves the right to make a selection on the customer's behalf in order to expedite the shipping process if a particular color or design of a product has not been included with the customer's order.
  • Returned packages are subject to a 10% restocking fee.
  • UPS now charges shippers for packages returned as "Refused". Orders returned as "refused" will be credited less the return shipping fees and the aforementioned stocking fee.
  • We rely on our customers to provide us with all customer information required to ship your order in a timely manner. UPS charges Helen Siegl Prints $10 for each address correction. Helen Siegl Prints reserves the right to assess these charges to the customer's account when the customer has failed to provide an full and accurate shipping address.
  • UPS makes three delivery attempts, after which the shipment will be returned. UPS charges for the return. Helen Siegl Prints reserves the right to assess all return shipping fees (not to exceed the original shipping charges) to the customer's account.
  • To schedule a pick up from United Parcel Service: 1-800-PICK-UPS

Please be sure to use our convenient Return Form prior to returning items. No credit will be given without this form included.

Returned items may be shipped to: Helen Siegl Prints returns 164 Steege Hill Road Corning NY 14830.

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